Personalization In Customer Service

Answer

eDesk CEO Gareth Cummings explains how to use AI and data to personalize customer service, highlighting CarParts.com's success in achieving top-tier service rankings.

Source: Driving Profits Through Customer Service with eDesk’s Gareth Cummings on eCommerce MasterPlan.

Top episodes

1. 1. Driving Profits Through Customer Service with eDesk’s Gareth Cummings

   eCommerce MasterPlan

   eDesk CEO Gareth Cummings explains how to use AI and data to personalize customer service, highlighting CarParts.com's success in achieving top-tier service rankings.

2. 2. The Person in Personalisation: How to Humanize the eCommerce Customer Experience with author David Mannheim

   eCommerce MasterPlan

   David Mannheim discusses humanizing the customer experience and why current personalization strategies often fail to feel 'personal' or genuinely human.

3. 3. The Power of Creating Personalised Experiences for eCom Customers with Mark Sandeno, Founder of Helpful Human and CEO of Experiences App

   The eCom Ops Podcast

   Explores the power of personalized customer experiences in eCommerce and strategies to build brand loyalty through CRM and data platforms.

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