A retrospective look at how 2020 and the COVID-19 pandemic permanently reshaped retail operations and consumer habits.
A retrospective look at how 2020 and the COVID-19 pandemic permanently reshaped retail operations and consumer habits.
Wharton Professor Barbara Kahn assesses the retail impact of COVID-19 compared to the Great Recession, focusing on digital transformation.
Discussion on which pandemic-era retail trends will persist and how consumer expectations have fundamentally shifted heading into 2021.