Outsourcing Customer Service

Answer

Raquel Rincon discusses building brand community and best practices for managing online communities, specifically touching on how to maintain brand voice when outsourcing customer service.

Source: Why Followers Don't Pay The Bills! Build A Community That Does — Raquel Rincon | How to Organically Grow a Loyal Customer Community. How To Leverage Existing Communities For Their Products. Best Practices For Monitoring & Managing Online Communities. on Ecommerce Coffee Break.

Top episodes

1. 1. Why Followers Don't Pay The Bills! Build A Community That Does — Raquel Rincon | How to Organically Grow a Loyal Customer Community. How To Leverage Existing Communities For Their Products. Best Practices For Monitoring & Managing Online Communities.

   Ecommerce Coffee Break

   Raquel Rincon discusses building brand community and best practices for managing online communities, specifically touching on how to maintain brand voice when outsourcing customer service.

2. 2. How To Know If You're Ready To Hire Offshore

   eCommerce Fastlane

   Nicolas Bivero breaks down how to hire offshore effectively, focusing on the differences between BPO outsourcing and direct hiring to save costs without sacrificing quality.

3. 3. Outsourcing Help in your Shopify Store

   The Shopify Solutions Podcast

   Anita Mahaffey explains how she reached 7-figure success using a fully outsourced model, including customer service, without any full-time employees.

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