Explores the complexities of the online furniture customer journey and the technologies (AR/VR, AI) used by Furniture.com to improve discovery and reduce shopping bottlenecks.
Explores the complexities of the online furniture customer journey and the technologies (AR/VR, AI) used by Furniture.com to improve discovery and reduce shopping bottlenecks.
Discusses how Furniture.com functions as a massive aggregator marketplace using AI-powered personalization to simplify the fragmented online furniture shopping experience.
Alex Back, CEO of Couch.com, discusses his 15 years of experience in e-commerce and the evolution of direct-to-consumer furniture branding and operations.