Explores building impact-driven brand communities and the necessity of 24/7 moderation and support to maintain safe online spaces.
Explores building impact-driven brand communities and the necessity of 24/7 moderation and support to maintain safe online spaces.
Tactics for building and scaling communities for brands, focusing on how peer-to-peer support creates value and feedback loops.
A strategy session on powering growth through online communities, specifically focusing on Facebook Groups and customer advocacy.