Omnichannel Customer Support

Answer

Jordan Brown discusses optimizing customer service during peak seasons using human touch, automation, and integrated digital channels.

Source: How To Optimize Peak Season Customer Service Through Human Touch & Automation | #222 Jordan Brown on Ecommerce Coffee Break.

Top episodes

1. 1. How To Optimize Peak Season Customer Service Through Human Touch & Automation | #222 Jordan Brown

   Ecommerce Coffee Break

   Jordan Brown discusses optimizing customer service during peak seasons using human touch, automation, and integrated digital channels.

2. 2. How to grow revenue with customer support (featuring Gorgias)

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Dillon Duchesne from Gorgias explains how to grow revenue by layering a support center that unifies all customer touchpoints into one system.

3. 3. BONUS: Growing your Shopify store from $5 to $30M with Richpanel

   DTC Podcast

   Explores scaling customer support for Shopify stores from $5M to $30M, focusing on personalization and turning support into a profit center.

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