Focuses on retention strategies to triple LTV, specifically using offline methods like handwritten cards and direct outreach to re-engage disengaged members.
Focuses on retention strategies to triple LTV, specifically using offline methods like handwritten cards and direct outreach to re-engage disengaged members.
Thomas Lalas analyzes why 90% of buyers don't return and shares retention math and engagement strategies used by top brands to reduce churn.
Tianne Doyle of Bealls discusses how a century-old retail chain survives and thrives through physical retail models and employee-driven customer engagement.