Alex Hormozi shares 13 years of business advice, specifically addressing how NPS scores reflect customer success and churn levels.
Alex Hormozi shares 13 years of business advice, specifically addressing how NPS scores reflect customer success and churn levels.
Jordan Narducci discusses optimizing subscription models, specifically utilizing NPS to improve retention and profitability.
Shopify's Kristen LaFrance explores DTC customer retention, community building, and the role of NPS in brand advocacy.