CEO Arjun Paul discusses how brands use WhatsApp for commerce and support, specifically addressing the challenge of managing high message volumes.
CEO Arjun Paul discusses how brands use WhatsApp for commerce and support, specifically addressing the challenge of managing high message volumes.
Explores using WhatsApp and AI for instant customer support, automated delivery confirmations, and recovering sales through conversational interfaces.
Discussion on leveraging AI and automation to improve customer support across channels like SMS and increasingly, WhatsApp.