Luxury Retail Customer Experience

Answer

Saks CEO Marc Metrick explores how luxury retail is evolving to meet the needs of modern shoppers through personalization and curated experiences.

Source: 334. Saks CEO Marc Metrick on the evolving luxury consumer on Retail Gets Real.

Top episodes

1. 1. 334. Saks CEO Marc Metrick on the evolving luxury consumer

   Retail Gets Real

   Saks CEO Marc Metrick explores how luxury retail is evolving to meet the needs of modern shoppers through personalization and curated experiences.

2. 2. Material Good’s Rob Ronen: ‘Sales should be secondary’ to the in-store experience

   The Glossy Podcast

   Rob Ronen of Material Good explains why luxury retail should prioritize the in-store experience over immediate sales to build long-term brand value.

3. 3. Closing the Gap Between Digital & Physical Luxury Experiences

   Retail Remix

   This episode examines how luxury brands can maintain high-touch, personalized service while expanding their digital and omnichannel presence.

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