Luxury Retail Customer Experience

Answer

Saks CEO Marc Metrick discusses the evolving luxury consumer, personalized service, and creating a seamless omnichannel experience.

Source: 334. Saks CEO Marc Metrick on the evolving luxury consumer on Retail Gets Real.

Top episodes

1. 1. 334. Saks CEO Marc Metrick on the evolving luxury consumer

   Retail Gets Real

   Saks CEO Marc Metrick discusses the evolving luxury consumer, personalized service, and creating a seamless omnichannel experience.

2. 2. Material Good’s Rob Ronen: ‘Sales should be secondary’ to the in-store experience

   The Glossy Podcast

   Material Good co-founder Rob Ronen shares insights on prioritizing in-store experience over immediate sales to build long-term luxury brand value.

3. 3. Closing the Gap Between Digital & Physical Luxury Experiences

   Retail Remix

   Explores how luxury brands can bridge the gap between high-touch physical service and digital channels to maintain a premium customer experience.

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