Sasha Murrie of Journeyflow discusses increasing profits through better customer journeys and identifying hiccups that cost businesses money.
Sasha Murrie of Journeyflow discusses increasing profits through better customer journeys and identifying hiccups that cost businesses money.
Chase Dimond and Jimmy Kim discuss high-level BFCM strategies, focusing on mapping the customer journey through email and SMS channels.
Saks CEO Marc Metrick discusses the evolving luxury consumer and how Saks uses customer journey mapping to provide a seamless, personalized experience.