Pete Nordstrom discusses the value of being helpful and kind, emphasizing that high-touch customer service is a core pillar of their retail success and brand loyalty.
Pete Nordstrom discusses the value of being helpful and kind, emphasizing that high-touch customer service is a core pillar of their retail success and brand loyalty.
Breanna Moreno of True Classic discusses turning customer support into a profit center by prioritizing the human touch in digital-first DTC models.
Eli Weiss shares insights on 'Enlightened Hospitality' and how to maintain personalized, high-quality customer connections while growing a brand like Jones Road Beauty.