Breanna Moreno discusses transforming customer support from a cost center into a profit center by focusing on the human touch in digital-first brands.
Breanna Moreno discusses transforming customer support from a cost center into a profit center by focusing on the human touch in digital-first brands.
Eli Weiss explains 'Enlightened Hospitality' and the balance between automation efficiency and high-touch personalization for brand growth.
Nordstrom's President shares lessons on high-touch customer service, loyalty, and why personal service remains a competitive advantage.