Explores how Samsung utilizes data-powered solutions and technology to eliminate friction in the customer journey across digital and physical touchpoints.
Explores how Samsung utilizes data-powered solutions and technology to eliminate friction in the customer journey across digital and physical touchpoints.
Investigates trends and challenges in the customer journey, specifically focusing on the gap between digital and physical brand experiences.
Oliver Chen of Cowen and Company discusses how convenience, culture, and curation are transforming retail metrics and the future of the store.