First-Party Fraud

Answer

Vivek Krishnamurthy and Shanthi Shanmugam explore first-party fraud, covering KYC customers, the 'universal refund center' concept, and industry-specific examples like travel and subscriptions.

Source: Fixing First-Party Fraud, with Shanthi Shanmugam on Commerce Conversations.

Top episodes

1. 1. Fixing First-Party Fraud, with Shanthi Shanmugam

   Commerce Conversations

   Vivek Krishnamurthy and Shanthi Shanmugam explore first-party fraud, covering KYC customers, the 'universal refund center' concept, and industry-specific examples like travel and subscriptions.

2. 2. Friendly Fraud: The Silent Killer Putting Your Ecommerce Margins At Risk — Simon Wijckmans | How To Stop Friendly Fraud, Why It Kills Your Margins, How To Prevent Chargebacks, What A 0.5% Fraud Rate Really Means, Why Browser Security Matters (#451)

   Ecommerce Coffee Break

   A deep dive into 'friendly fraud' (a synonym for first-party fraud), explaining why it is a silent profit killer for ecommerce and how to prevent false chargebacks.

3. 3. $4.61 Lost for Every $1: The True Cost of eCommerce Fraud - Maanas Godugunur

   The eCom Ops Podcast

   Maanas Godugunur breaks down the true cost of ecommerce fraud, specifically highlighting how friendly fraud and chargebacks drain merchant profits.

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