Employee Experience

Answer

Will Eadie of WorkJam discusses why Employee Experience (EX) is a force multiplier for Customer Experience (CX) and how to invest in it.

Source: EX: The Force Multiplier for CX on Retail Remix.

Top episodes

1. 1. EX: The Force Multiplier for CX

   Retail Remix

   Will Eadie of WorkJam discusses why Employee Experience (EX) is a force multiplier for Customer Experience (CX) and how to invest in it.

2. 2. 338. Improving the front-line associate experience at PetSmart

   Retail Gets Real

   PetSmart’s VP of HR, Talent, and Culture shares how the brand uses technology and advocacy to improve the front-line associate experience.

3. 3. #161 Ensuring retail jobs are good jobs

   Retail Gets Real

   Author Zeynep Ton explains 'The Good Job Strategy,' focusing on how better labor practices and employee experience lead to improved customer outcomes.

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