Employee Experience

Top 3 podcast episodes answering this question on AskThePods · improving employee experience.

Answer

Will Eadie of WorkJam discusses why employee experience (EX) is the critical foundation for customer experience and how retailers can invest in better EX strategies.

Source: EX: The Force Multiplier for CX on Retail Remix.

Top episodes

  1. 1. EX: The Force Multiplier for CX

    Retail Remix

    Will Eadie of WorkJam discusses why employee experience (EX) is the critical foundation for customer experience and how retailers can invest in better EX strategies.

  2. 2. 338. Improving the front-line associate experience at PetSmart

    Retail Gets Real

    PetSmart’s VP of HR shares how the company improved the front-line associate experience using a dedicated communication and empowerment app.

  3. 3. 391. AI, skills-first hiring, and the next era of retail jobs

    Retail Gets Real

    Walmart’s Chief Talent Officer and NRF Foundation leaders discuss organizational success through talent development and preparing employees for the future.

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