Employee Experience

Answer

PetSmart's VP of HR discusses improving the front-line associate experience through a new communication app designed for collaboration and idea sharing.

Source: 338. Improving the front-line associate experience at PetSmart on Retail Gets Real.

Top episodes

1. 1. 338. Improving the front-line associate experience at PetSmart

   Retail Gets Real

   PetSmart's VP of HR discusses improving the front-line associate experience through a new communication app designed for collaboration and idea sharing.

2. 2. The Age of the Empowered Associate

   Retail Remix

   A panel of experts discusses strategies for creating passionate and engaged retail associates, focusing on the 'Empowered Associate' and EX.

3. 3. #161 Ensuring retail jobs are good jobs

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   Author Zeynep Ton explains how poor labor practices drain productivity and why investing in good jobs is essential for great customer experiences.

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