Employee Experience

Answer

Explores how a great employee experience (EX) leads to a great customer experience (CX) and why retailers should invest in EX tools.

Source: EX: The Force Multiplier for CX on Retail Remix.

Top episodes

1. 1. EX: The Force Multiplier for CX

   Retail Remix

   Explores how a great employee experience (EX) leads to a great customer experience (CX) and why retailers should invest in EX tools.

2. 2. 338. Improving the front-line associate experience at PetSmart

   Retail Gets Real

   PetSmart’s VP of HR Talent discusses improving the front-line associate experience through a new communications app and empowerment strategies.

3. 3. 391. AI, skills-first hiring, and the next era of retail jobs

   Retail Gets Real

   Walmart's Chief Talent Officer discusses talent acquisition, nurturing growth, and preparing the retail workforce for the future with AI and new skills.

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