Theresa Lee of PetSmart discusses improving the front-line associate experience through a new communication app and strategies for employee empowerment and advocacy.
Theresa Lee of PetSmart discusses improving the front-line associate experience through a new communication app and strategies for employee empowerment and advocacy.
Managing over 1,000 people requires robust hiring systems and performance management based on outcomes rather than tracking activities.
Harvard Professor Frances Frei shares insights on leadership and empowering employees to build a better company culture.