Focuses on building a customer support strategy, scaling, and using automation to drive sales and improve CX.
Focuses on building a customer support strategy, scaling, and using automation to drive sales and improve CX.
Frank & Oak founder Ethan Song discusses personalizing customer service, brand building, and the future of omnichannel communication.
Explores how customer support acts as a revenue driver rather than a cost center, focusing on CLTV and channel integration.