Amit RG, CEO of Richpanel, discusses mastering after-sales service and using software solutions to streamline support specifically for e-commerce brands.
Amit RG, CEO of Richpanel, discusses mastering after-sales service and using software solutions to streamline support specifically for e-commerce brands.
GQ Fu shares strategies for mastering e-commerce support, focusing on automation, chatbots, and email support to drive customer loyalty and brand building.
Kevin Gould and Romain Lapeyre (Gorgias) discuss challenges and solutions for scaling customer support and adopting proactive CX strategies for DTC growth.