Digital Customer Experience

Answer

Kirsten Newbold-Knipp discusses identifying and closing digital experience gaps to prevent revenue loss and meet rising consumer expectations.

Source: Digital Experience Gaps Put Revenue On the Line on Retail Remix.

Top episodes

1. 1. Digital Experience Gaps Put Revenue On the Line

   Retail Remix

   Kirsten Newbold-Knipp discusses identifying and closing digital experience gaps to prevent revenue loss and meet rising consumer expectations.

2. 2. 404. How Taco Bell uses digital innovation to highlight human connection

   Retail Gets Real

   Taco Bell's Chief Digital Officer explains how the brand uses digital innovation to enhance customer connection and modernize the retail experience.

3. 3. Service Is the New Storefront

   Future Commerce

   Explores the concept of service-led digital experiences, focusing on reducing friction and improving customer advocacy through better digital interactions.

← Search again on AskThePods