Explores retail crisis management and de-escalation tactics with the Crisis Prevention Institute to help frontline employees manage health, safety, and customer conflict.
Explores retail crisis management and de-escalation tactics with the Crisis Prevention Institute to help frontline employees manage health, safety, and customer conflict.
A negotiation expert discusses staying grounded and using emotional control to manage complex, high-stakes B2B sales and negotiations.
A retired Air Force Colonel shares leadership techniques for handling resistance and high-stakes communication based on military experience.