De-Escalation Techniques

Answer

Susan Driscoll from the Crisis Prevention Institute discusses verbal and non-verbal techniques to calm agitated individuals and prevent retail conflict.

Source: #193 Handling crisis effectively with the Crisis Prevention Institute on Retail Gets Real.

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1. 1. #193 Handling crisis effectively with the Crisis Prevention Institute

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   Susan Driscoll from the Crisis Prevention Institute discusses verbal and non-verbal techniques to calm agitated individuals and prevent retail conflict.

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