Customer Support Reduction

Top 3 podcast episodes answering this question on AskThePods · reducing customer support ticket volume.

Answer

Kevin Gould and Romain Lapeyre discuss proactive customer experience and key metrics like deflection rate to manage support volume.

Source: Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre on DTC Podcast.

Top episodes

  1. 1. Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre

    DTC Podcast

    Kevin Gould and Romain Lapeyre discuss proactive customer experience and key metrics like deflection rate to manage support volume.

  2. 2. Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center

    DTC Podcast

    Breanna Moreno shares how True Classic manages massive support volumes and transforms the department into a profit center.

  3. 3. Why AI Makes Customer Experience Even More Important for Your Business (Thinks Out Loud Episode 427)

    Thinks Out Loud

    Explores the role of AI in streamlining customer service and helping customers find answers faster.

← Search again on AskThePods