Customer Service Preparedness

Answer

Training retail workers in conflict prevention and handling health/safety crises effectively during high-traffic seasons.

Source: #193 Handling crisis effectively with the Crisis Prevention Institute on Retail Gets Real.

Top episodes

1. 1. #193 Handling crisis effectively with the Crisis Prevention Institute

   Retail Gets Real

   Training retail workers in conflict prevention and handling health/safety crises effectively during high-traffic seasons.

2. 2. 3PL Founder: 'I'm in the Exceptions Management Business'

   Ecommerce Conversations

   Managing unforeseen events and business continuity in the fulfillment and customer service space.

3. 3. How Our Ecommerce Brands Are Responding to Coronavirus COVID-19 (Episode 4)

   Ecommerce Playbook

   Developing proactive plans to ensure business survival and customer communication through global disruptions.

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