Customer Service Outsourcing

Answer

Cody McLain of SupportNinja discusses the decision between in-house and outsourced customer service for e-commerce brands.

Source: Building an Ecommerce Business, Part 8: Customer Service on Ecommerce Conversations.

Top episodes

1. 1. Building an Ecommerce Business, Part 8: Customer Service

   Ecommerce Conversations

   Cody McLain of SupportNinja discusses the decision between in-house and outsourced customer service for e-commerce brands.

2. 2. Mastering eCommerce Customer Service and Support with GQ Fu of LTVplus

   The eCom Ops Podcast

   GQ Fu of LTVplus (an outsourcing firm) explains how to master e-commerce support and use offshore talent to improve efficiency.

3. 3. Make Business Decisions Out of Love | David Henzel | LTVplus

   Honest Ecommerce

   Founder of LTVplus David Henzel talks about outsourcing live chat, agent support, and failed payment recovery for e-commerce.

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