Customer Service Management

Answer

GQ Fu, CEO of LTVplus, discusses the evolution of eCommerce customer service, focusing on automation techniques and maintaining customer satisfaction at scale.

Source: Mastering eCommerce Customer Service and Support with GQ Fu of LTVplus on The eCom Ops Podcast.

Top episodes

1. 1. Mastering eCommerce Customer Service and Support with GQ Fu of LTVplus

   The eCom Ops Podcast

   GQ Fu, CEO of LTVplus, discusses the evolution of eCommerce customer service, focusing on automation techniques and maintaining customer satisfaction at scale.

2. 2. Mastering After-Sales Service to Fuel eCom Customer Retention with Amit RG, CEO at Richpanel

   The eCom Ops Podcast

   Amit RG, CEO of Richpanel, explores how to automate and manage after-sales service to improve customer retention and overall experience.

3. 3. SE05 EP09: How to Turn Contact Centres to Profit Centres

   2X eCommerce Podcast

   GQ Fu returns to discuss managing contact centers and leveraging customer support functions as strategic revenue-generating channels.

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