Customer Service Management

Answer

Norbert Strappler and Amit RG (Richpanel) discuss mastering after-sales service and using software to turn support into a retention engine.

Source: Mastering After-Sales Service to Fuel eCom Customer Retention with Amit RG, CEO at Richpanel on The eCom Ops Podcast.

Top episodes

1. 1. Mastering After-Sales Service to Fuel eCom Customer Retention with Amit RG, CEO at Richpanel

   The eCom Ops Podcast

   Norbert Strappler and Amit RG (Richpanel) discuss mastering after-sales service and using software to turn support into a retention engine.

2. 2. Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center

   DTC Podcast

   Breanna Moreno of True Classic shares how to scale high-volume customer support operations and turn them into a profit center for DTC brands.

3. 3. Make Money From Customer Service, via Social, With Gorgias

   Winning With Shopify Podcast: Ecommerce Growth for Shopify Store Owners

   Tyler from Gorgias joins the podcast to explain how to leverage social media for streamlined customer support and relationship management.

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