Customer Service In Ecommerce

Answer

eDesk CEO Gareth Cummings discusses moving customer service from a cost center to a profit driver for ecommerce brands using AI and speed.

Source: Driving Profits Through Customer Service with eDesk’s Gareth Cummings on eCommerce MasterPlan.

Top episodes

1. 1. Driving Profits Through Customer Service with eDesk’s Gareth Cummings

   eCommerce MasterPlan

   eDesk CEO Gareth Cummings discusses moving customer service from a cost center to a profit driver for ecommerce brands using AI and speed.

2. 2. How to grow revenue with customer support (featuring Gorgias)

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Explores how to grow revenue through customer support using Gorgias, focusing on CLTV and proactive communication in subscription ecommerce.

3. 3. Keeyu I Jevon Le Roux - Making the words 'Where Is My Order?' redundant in 2026!

   eCommerce Australia

   Jevon Le Roux discusses reducing ecommerce support tickets by making 'Where Is My Order?' inquiries redundant through proactive post-purchase strategies.

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