Ethan Song, founder of Frank & Oak, discusses personalizing customer service and using it as a pillar for brand building and retention.
Ethan Song, founder of Frank & Oak, discusses personalizing customer service and using it as a pillar for brand building and retention.
Strategic Partner Manager at Gorgias, Neil Forrest, shares strategies for successful customer service and leveraging social media for brand owners.
A special mix episode featuring multiple experts discussing the role of operational efficiency and customer service in building a strong e-commerce brand.