Customer Service In E-Commerce

Answer

Gareth Cummings (CEO at eDesk) discusses using AI-powered helpdesks to turn eCommerce customer support into a profit center.

Source: Driving Profits Through Customer Service with eDesk’s Gareth Cummings on eCommerce MasterPlan.

Top episodes

1. 1. Driving Profits Through Customer Service with eDesk’s Gareth Cummings

   eCommerce MasterPlan

   Gareth Cummings (CEO at eDesk) discusses using AI-powered helpdesks to turn eCommerce customer support into a profit center.

2. 2. How to grow revenue with customer support (featuring Gorgias)

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Explores how to grow revenue through customer support with insights from Gorgias, the leading Shopify support app.

3. 3. Navigating the eCommerce Jungle: A Special Mix

   The eCom Ops Podcast

   A curated mix of expert insights on the nuances of e-commerce, specifically highlighting customer service strategies to avoid business failure.

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