Customer Service Importance

Answer

VP of Customer Experience Kristin Keys explains how treating customers right after the purchase became the biggest growth unlock for a $150M brand.

Source: How Baseball Lifestyle Grew from $2M to $150M with Customer Experience on eCommerce Evolution.

Top episodes

1. 1. How Baseball Lifestyle Grew from $2M to $150M with Customer Experience

   eCommerce Evolution

   VP of Customer Experience Kristin Keys explains how treating customers right after the purchase became the biggest growth unlock for a $150M brand.

2. 2. Scaling Customer Service for High-Growth Ecom Stores | Vincent Phamvan | Simplr

   Honest Ecommerce

   A deep dive into the top 3 things customers look for and how high-growth stores scale their support operations effectively.

3. 3. Ep #55: How to Deliver Consistently Great Service (Or How NOT to Take Your Customers for Granted) with Ezra Firestone of SmartMarketer.com

   The eCommerceFuel Podcast

   Ezra Firestone joins the show to explain how not to take customers for granted and why service is a vital marketing tool.

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