Customer Service Excellence

Answer

CEO Gareth Cummings explains how to use AI-powered support and data analytics to drive profits and achieve award-winning customer service excellence.

Source: Driving Profits Through Customer Service with eDesk’s Gareth Cummings on eCommerce MasterPlan.

Top episodes

1. 1. Driving Profits Through Customer Service with eDesk’s Gareth Cummings

   eCommerce MasterPlan

   CEO Gareth Cummings explains how to use AI-powered support and data analytics to drive profits and achieve award-winning customer service excellence.

2. 2. E403: The Top 5 Success Factors For Selling On Amazon

   The EcomCrew Ecommerce Podcast

   An exploration of the top 5 success factors for Amazon sellers, with a dedicated focus on providing prompt and helpful support as a pillar of excellence.

3. 3. Fashion replatforming, customer service and the impact of PR with Needle & Thread's Mark Liddington

   eCommerce MasterPlan

   COO Mark Liddington discusses replatforming and specific strategies for achieving customer service excellence in the high-stakes fashion eCommerce sector.

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