Focuses on scaling customer service for high-growth eCommerce stores, emphasizing the balance between speed, empathy, and precision.
Focuses on scaling customer service for high-growth eCommerce stores, emphasizing the balance between speed, empathy, and precision.
Discusses 'Performance Customer Service' and how to build a team that drives growth rather than just resolving tickets.
Covers mastering after-sales service to fuel retention using software to streamline support tasks.