Customer Service Best Practices

Answer

Breanna Moreno of True Classic discusses scaling customer support for a major DTC brand, focusing on CSAT, journey mapping, and lean operations.

Source: Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center on DTC Podcast.

Top episodes

1. 1. Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center

   DTC Podcast

   Breanna Moreno of True Classic discusses scaling customer support for a major DTC brand, focusing on CSAT, journey mapping, and lean operations.

2. 2. Provide Great Customer Service To Build Your Brand

   Winning With Shopify Podcast: Ecommerce Growth for Shopify Store Owners

   Ethan Song (Frank & Oak) and host Nick explore pillars of personal customer service, proactive support, and managing inquiries across various channels.

3. 3. BONUS: Growing your Shopify store from $5 to $30M with Richpanel

   DTC Podcast

   A tech-stack focused episode discussing how to fix customer service to drive growth, featuring insights on management best practices and ROI.

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