Customer Service

Answer

Gareth Cummings, CEO of eDesk, discusses leveraging AI and omnichannel support to turn customer service into a profit driver.

Source: Driving Profits Through Customer Service with eDesk’s Gareth Cummings on eCommerce MasterPlan.

Top episodes

1. 1. Driving Profits Through Customer Service with eDesk’s Gareth Cummings

   eCommerce MasterPlan

   Gareth Cummings, CEO of eDesk, discusses leveraging AI and omnichannel support to turn customer service into a profit driver.

2. 2. How To Optimize Peak Season Customer Service Through Human Touch & Automation | #222 Jordan Brown

   Ecommerce Coffee Break

   Jordan Brown explains how to balance automation and human interaction to improve customer support during high-traffic periods.

3. 3. AI-Powered Customer Service: How Gladly Helps Brands Like Rothy's Deliver Empathy At Scale

   eCommerce Fastlane

   Explore how AI helps brands like Rothy's deliver empathetic customer service at scale to drive sales and retention.

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