VP of Customer Experience Kristin Keys discusses how Baseball Lifestyle scaled from $2M to $150M by prioritizing post-purchase customer Treatment.
VP of Customer Experience Kristin Keys discusses how Baseball Lifestyle scaled from $2M to $150M by prioritizing post-purchase customer Treatment.
Ethan Song, founder of Frank & Oak, joins the show to discuss leveraging customer service as a brand-building pillar and loyalty driver.
Melissa Davis discusses Amazon's Creator Connections and the critical role of prompt customer support in maintaining account health and reducing returns.