Jessica Totillo Coster discusses multi-touch marketing and using segmentation to identify active reward members versus those who haven't joined yet.
Jessica Totillo Coster discusses multi-touch marketing and using segmentation to identify active reward members versus those who haven't joined yet.
Chase Dimond and Jimmy Kim dive into 12 unusual segments that drive revenue, moving beyond simple VIP and opener lists.
Nikki Tooman shares creative solutions for retention, focusing on loyalty, surprise and delight, and lifecycle segmentation.