Mike Altman, Director of CRM at Who Gives A Crap, joins the show to discuss leveraging customer relationships and lifestyle branding for 100% bamboo toilet paper ecommerce.
Mike Altman, Director of CRM at Who Gives A Crap, joins the show to discuss leveraging customer relationships and lifestyle branding for 100% bamboo toilet paper ecommerce.
William Forshaw shares how his luxury brand, Maxwell Scott Bags, uses CRM and high-touch customer service to build a million-pound international retailer.
Dominic Irons explains how Bureau Direct achieved 3,500 orders per month by focusing on design, product, and systematic customer communication via CRM.