Customer Pain Points

Answer

Sasha Murrie of Journeyflow discusses identifying friction and pain points in online customer journeys to increase profitability and sales.

Source: Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys. on eCommerce Australia.

Top episodes

1. 1. Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys.

   eCommerce Australia

   Sasha Murrie of Journeyflow discusses identifying friction and pain points in online customer journeys to increase profitability and sales.

2. 2. Siteworx’s Adelle Emery

   Ecommerce Conversations

   Adelle Emery, director of customer experience, addresses what makes customers unhappy and how to identify and solve specific website pain points.

3. 3. [DECODED] The New E-Commerce Wars: When Brands Need to Earn Their Place in Consumers' Lives

   Future Commerce

   This episode examines the high demand for effortless experiences and identifies returns as a primary frustration for 58% of online shoppers.

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