Customer Pain Point Identification

Answer

Sasha Murrie of Journeyflow discusses identifying friction points in the online customer journey to increase profitability and improve customer experience.

Source: Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys. on eCommerce Australia.

Top episodes

1. 1. Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys.

   eCommerce Australia

   Sasha Murrie of Journeyflow discusses identifying friction points in the online customer journey to increase profitability and improve customer experience.

2. 2. Why Retailers Needs to Rethink the Checkout Experience

   Retail Remix

   Shilpi Narang explores current pain points in the online checkout experience and how retailers can rethink the process to meet consumer demands.

3. 3. Closing the Gap Between Digital & Physical Luxury Experiences

   Retail Remix

   Olivia Steele discusses how luxury brands can identify pain points to bridge the gap between digital and physical customer experiences.

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