Customer Pain Point Identification

Answer

Adelle Emery of Siteworx discusses identifying what makes customers unhappy online and how to improve site experience.

Source: Siteworx’s Adelle Emery on Ecommerce Conversations.

Top episodes

1. 1. Siteworx’s Adelle Emery

   Ecommerce Conversations

   Adelle Emery of Siteworx discusses identifying what makes customers unhappy online and how to improve site experience.

2. 2. Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys.

   eCommerce Australia

   Sasha Murrie explains how to increase profits through better customer journeys by identifying friction points.

3. 3. Why Retailers Needs to Rethink the Checkout Experience

   Retail Remix

   Focuses on rethinking the checkout experience by identifying specific customer pain points in the payment and final conversion process.

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