Customer Pain Point Analysis

Answer

Sasha Murrie discusses using customer journey mapping to identify friction and pain points to increase profitability.

Source: Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys. on eCommerce Australia.

Top episodes

1. 1. Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys.

   eCommerce Australia

   Sasha Murrie discusses using customer journey mapping to identify friction and pain points to increase profitability.

2. 2. Closing the Gap Between Digital & Physical Luxury Experiences

   Retail Remix

   Alicia Esposito and Olivia Steele discuss bridging the gap between digital and physical luxury retail by identifying customer pain points.

3. 3. How Samsung is Removing Friction from Retail Experiences

   Retail Remix

   This episode explores how Samsung uses data-powered solutions and journey mapping to remove retail friction and address customer pain points.

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