Customer Pain Point Analysis

Answer

Sasha Murrie discusses increasing profits by identifying friction and pain points in the customer journey based on 15 years of eCommerce experience.

Source: Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys. on eCommerce Australia.

Top episodes

1. 1. Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys.

   eCommerce Australia

   Sasha Murrie discusses increasing profits by identifying friction and pain points in the customer journey based on 15 years of eCommerce experience.

2. 2. Hard Lessons From Our CRO Audit

   The eCommerceFuel Podcast

   A deep dive into a CRO audit that revealed user behavior friction through heatmaps and session recordings, focusing on identifying why a site underperformed.

3. 3. Siteworx’s Adelle Emery

   Ecommerce Conversations

   Adelle Emery of Siteworx discusses what makes customers unhappy and how to improve experience by analyzing online customer behavior and pain points.

← Search again on AskThePods