Explores tracking lifecycle metrics and segmenting customers based on demographics, behavior, and specific lifecycle stages to drive retention.
Explores tracking lifecycle metrics and segmenting customers based on demographics, behavior, and specific lifecycle stages to drive retention.
Email and SMS experts discuss segmentation secrets to reduce churn, focusing on lifecycle categories like VIPs and at-risk shoppers.
Nikki Tooman discusses retention marketing strategies, focusing on finding the 'sweet spot' for lifecycle segmentation (new vs. lapsed customers).