This episode explores whether customers will use AI and how businesses can map the customer journey to identify AI-enhanced touchpoints.
This episode explores whether customers will use AI and how businesses can map the customer journey to identify AI-enhanced touchpoints.
Unpacks Adobe’s holiday shopping report and the future of AI-driven, frictionless customer journeys and the 'AI bot takeover.'
Analyzes the impact of ChatGPT on the customer journey, moving beyond simple chatbots to fundamentally changing the sales funnel.