Customer Interaction Management

Answer

Vikas Bhambri of Kustomer discusses using omnichannel CRM to manage customer interactions and improve retention through a unified data view.

Source: S05 EP45: Sealing the Second Purchase with a Customer Experience Strategy on 2X eCommerce Podcast.

Top episodes

1. 1. S05 EP45: Sealing the Second Purchase with a Customer Experience Strategy

   2X eCommerce Podcast

   Vikas Bhambri of Kustomer discusses using omnichannel CRM to manage customer interactions and improve retention through a unified data view.

2. 2. MillerKnoll's VP of E-Commerce Shares a Look Into its Digital CX Technology

   Total Retail Talks

   MillerKnoll's VP of E-Commerce discusses the digital technologies and strategies used to manage and analyze customer interactions.

3. 3. Make Money From Customer Service, via Social, With Gorgias

   Winning With Shopify Podcast: Ecommerce Growth for Shopify Store Owners

   Learn how to manage customer interactions via social media and customer service tools like Gorgias to increase sales.

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