Customer Interaction

Answer

Kelly Thacker from Klaviyo explains why customer service has moved from a cost center to the primary storefront for modern brands.

Source: Service Is the New Storefront on Future Commerce.

Top episodes

1. 1. Service Is the New Storefront

   Future Commerce

   Kelly Thacker from Klaviyo explains why customer service has moved from a cost center to the primary storefront for modern brands.

2. 2. EP 48: The Rise of Conversational Commerce: Turning Email & SMS into Two Way Channels

   Send It!

   Explores the shift from one-way broadcasts to conversational commerce, focusing on how email and SMS can be used for two-way customer interactions.

3. 3. Ep 306: "Enlightened Hospitality" and the Secret to Killer CX with Eli Weiss from Jones Road Beauty

   DTC Podcast

   Eli Weiss of Jones Road Beauty shares secrets to elite customer experience and the importance of hospitality in brand interactions.

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