Customer Interaction

Answer

Klaviyo's Kelly Thacker discusses why 'service is the new storefront,' focusing on individual needs and tailoring every customer touchpoint.

Source: Service Is the New Storefront on Future Commerce.

Top episodes

1. 1. Service Is the New Storefront

   Future Commerce

   Klaviyo's Kelly Thacker discusses why 'service is the new storefront,' focusing on individual needs and tailoring every customer touchpoint.

2. 2. EP 48: The Rise of Conversational Commerce: Turning Email & SMS into Two Way Channels

   Send It!

   Explores the rise of conversational commerce, turning email and SMS from broadcast tools into two-way interactive channels.

3. 3. Bonus: $65M Exit, Zero Employees: How Olauto Automates Everything Except Customer Service

   DTC Podcast

   Tyler Handley discusses automating a $65M business while identifying where human interaction remains critical for the customer journey.

← Search again on AskThePods