Customer Interaction

Answer

Explores how to transform customer support from a cost center into a revenue driver using strategic interactions and upselling techniques.

Source: How to grow revenue with customer support (featuring Gorgias) on Hit Subscribe | The subscription ecommerce podcast by Recharge.

Top episodes

1. 1. How to grow revenue with customer support (featuring Gorgias)

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Explores how to transform customer support from a cost center into a revenue driver using strategic interactions and upselling techniques.

2. 2. How Messaging Drives Contextual CX

   Retail Remix

   Covers the shift toward real-time communication channels like SMS and live chat to facilitate personalized, contextual customer experiences.

3. 3. EP 48: The Rise of Conversational Commerce: Turning Email & SMS into Two Way Channels

   Send It!

   Focuses on turning email and SMS into two-way conversational channels to move beyond simple broadcast marketing.

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