Customer Friction Reduction

Top 3 podcast episodes answering this question on AskThePods · reducing customer friction.

Answer

Practical discussion on A/B testing tactics specifically designed to reduce checkout friction and increase conversion rates.

Source: Ecommerce: Powerful Split Tests Part 3 on Ecommerce: The Hammersley Brothers.

Top episodes

  1. 1. Ecommerce: Powerful Split Tests Part 3

    Ecommerce: The Hammersley Brothers

    Practical discussion on A/B testing tactics specifically designed to reduce checkout friction and increase conversion rates.

  2. 2. Investigating the Evolved Customer Journey: Trends, Challenges & Priorities

    Retail Remix

    Explores the 'frictionless commerce' ideal by bridging digital and physical touchpoints to fix gaps in the modern customer journey.

  3. 3. Communicating Context Across Cultures

    Future Commerce

    A deep dive into the psychology of consumer distractions and the 'inverse' of friction in digital media and commerce.

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