Customer Experience Philosophy

Answer

John Sills discusses his 'leadership book of the year' on creating personal connections and customer-led success in eCommerce.

Source: The Human Experience: How to Create Personal Connections in eCommerce with author John Sills on eCommerce MasterPlan.

Top episodes

1. 1. The Human Experience: How to Create Personal Connections in eCommerce with author John Sills

   eCommerce MasterPlan

   John Sills discusses his 'leadership book of the year' on creating personal connections and customer-led success in eCommerce.

2. 2. Service Is the New Storefront

   Future Commerce

   Klaviyo's Kelly Thacker discusses the philosophy that service is the new storefront, focusing on emotional branding and frictionless CX.

3. 3. Thoughtful Design: Inside Monica + Andy’s Approach to Children’s Apparel

   Retail Remix

   Monica Royer explains how a philosophy of thoughtfulness drives every brand decision and customer interaction at Monica + Andy.

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