Customer Experience Metrics

Answer

Kevin Gould and Romain Lapeyre discuss proactive CX strategies and specific support metrics like CSAT and resolution time.

Source: Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre on DTC Podcast.

Top episodes

1. 1. Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre

   DTC Podcast

   Kevin Gould and Romain Lapeyre discuss proactive CX strategies and specific support metrics like CSAT and resolution time.

2. 2. Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center

   DTC Podcast

   Breanna Moreno of True Classic explains how to scale customer support and monitor metrics like CSAT to drive brand equity.

3. 3. 40% year on year growth by focusing on customer service with Gary Amstutz of Sticker and Label

   eCommerce MasterPlan

   Gary Amstutz discusses how focusing on customer service metrics led to 40% year-on-year growth for his B2B businesses.

← Search again on AskThePods