Customer Experience Metrics

Answer

Kevin Gould and Romain Lapeyre discuss proactive customer experience strategies and key support metrics for DTC brands.

Source: Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre on DTC Podcast.

Top episodes

1. 1. Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre

   DTC Podcast

   Kevin Gould and Romain Lapeyre discuss proactive customer experience strategies and key support metrics for DTC brands.

2. 2. Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center

   DTC Podcast

   True Classic's Breanna Moreno shares how to transform customer support into a growth engine using key metrics and journey mapping.

3. 3. 40% year on year growth by focusing on customer service with Gary Amstutz of Sticker and Label

   eCommerce MasterPlan

   Gary Amstutz discusses achieving 40% growth by focusing on customer service and measuring loyalty and satisfaction.

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