Investigates the gap between digital and physical customer journeys and how retailers can improve the brand experience at physical touchpoints.
Investigates the gap between digital and physical customer journeys and how retailers can improve the brand experience at physical touchpoints.
Kendra Scott's leadership discusses transforming retail stores into community hubs and creating engaging in-store customer experiences.
Explores the use of technology to enhance in-store merchandising, personalization, and service to meet modern shopper expectations for immersive experiences.