Customer Experience In Healthcare

Answer

Marcus Osborne of Walmart Health discusses the consumerization of healthcare and building omnichannel experiences to increase accessibility.

Source: Walmart Health and the Consumerization Healthcare (feat. Marcus Osborne, Vice President of Walmart Health) on Future Commerce.

Top episodes

1. 1. Walmart Health and the Consumerization Healthcare (feat. Marcus Osborne, Vice President of Walmart Health)

   Future Commerce

   Marcus Osborne of Walmart Health discusses the consumerization of healthcare and building omnichannel experiences to increase accessibility.

2. 2. #180 How the online pharmacy Capsule gained momentum during the pandemic

   Retail Gets Real

   Capsule founder Eric Kinariwala explains how the online pharmacy focuses on patient-centric design to improve the pharmacy experience during the digital health revolution.

3. 3. Digital Innovation Helping CVS Transform the Customer Experience

   Total Retail Talks

   The President of CVS Pharmacy details how digital innovation and technology are being used to transform and improve the customer experience in the healthcare retail space.

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