Customer Experience Improvement

Answer

Martin Newman, a top CX authority, discusses his book '100 Practical Ways to Improve Customer Experience,' providing actionable strategies for end-to-end engagement.

Source: “100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology on eCommerce MasterPlan.

Top episodes

1. 1. “100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology

   eCommerce MasterPlan

   Martin Newman, a top CX authority, discusses his book '100 Practical Ways to Improve Customer Experience,' providing actionable strategies for end-to-end engagement.

2. 2. [DECODED] Great Products Begin with Customer Service: Redefining CX Across Industries

   Future Commerce

   This episode explores how successful brands redefine customer experience, focusing on the link between quality customer service and great products.

3. 3. How BIOHM reduces churn through diligent customer service

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   BIOHM Health's Directors of CX and Ecommerce discuss reducing churn through customer service improvements and portal optimization.

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