A foundational series exploring the transition from reactive customer support to proactive, strategic customer experience management.
A foundational series exploring the transition from reactive customer support to proactive, strategic customer experience management.
This episode explores how redefining CX contributes to better product development and turns support centers into profit-driving business units.
Vince Camuto's VP of Marketing shares how the brand designs and executes an ideal digital CX by keeping consumers at the center of their business decisions.