Customer Experience (Cx) Strategy

Answer

Martin Newman, a top authority on CX, discusses his book '100 Practical Ways to Improve Customer Experience' and strategies for end-to-end engagement.

Source: “100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology on eCommerce MasterPlan.

Top episodes

1. 1. “100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology

   eCommerce MasterPlan

   Martin Newman, a top authority on CX, discusses his book '100 Practical Ways to Improve Customer Experience' and strategies for end-to-end engagement.

2. 2. [DECODED] Great Products Begin with Customer Service: Redefining CX Across Industries

   Future Commerce

   This episode explores how successful brands conceptualize CX, utilize tech like AI and analytics, and foster cross-team collaboration to redefine service standards.

3. 3. [Greatest Hits] Digitalising eCom Ops and Customer Experience with Björn Radde, T-Systems International

   The eCom Ops Podcast

   Björn Radde of T-Systems discusses digitalizing operations and the importance of a comprehensive CX strategy for ecommerce growth and revenue.

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