Vikas Bhambri of Kustomer discusses building a CX strategy to drive repeat purchases and the role of omnichannel CRM in personalized service.
Vikas Bhambri of Kustomer discusses building a CX strategy to drive repeat purchases and the role of omnichannel CRM in personalized service.
Stephanie Urban of Vince Camuto explains how the fashion brand designs their digital customer experience by putting the customer at the core.
Breanna Moreno shares how True Classic manages customer support and journey mapping to drive brand equity and profitability.