Customer Experience (Cx) And Retention

Answer

Mark Murrell explains how his direct-to-consumer seafood brand uses great customer experience (CX) to drive retention and boost lifetime value.

Source: Why Get Maine Lobster's CEO is Focused on Great CX to Fuel Retention on Total Retail Talks.

Top episodes

1. 1. Why Get Maine Lobster's CEO is Focused on Great CX to Fuel Retention

   Total Retail Talks

   Mark Murrell explains how his direct-to-consumer seafood brand uses great customer experience (CX) to drive retention and boost lifetime value.

2. 2. Customer Retention: A How-to Guide

   Shopify Masters

   A guide on customer retention featuring Modern Citizen, looking at how brand experience and personalized communication lead to high repeat purchase rates.

3. 3. EP 39: The 5 Retention Channels Everyone's Sleeping On (3-10x Higher Retention)

   Send It!

   Explores 5 overlooked retention channels and the importance of an omnichannel customer experience for achieving significantly higher retention rates.

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